Call Center

Phone Orders With Superpowers

Connect your PBX to Ordering.Tools and operators see the caller's full history the moment the phone rings — placing the order in seconds.

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Everything Your Operators Need

Instant Caller Recognition

When a call arrives, operators instantly see the customer's order history, saved addresses, and preferences.

Rapid Order Placement

Operators place orders directly in the interface without switching between systems.

Browser Soft Phone

Operators answer and place calls directly in the browser — no physical phone or extra software needed.

Real-Time Notifications

Pusher notifications arrive instantly to all operators. Optimistic locking prevents double-claiming calls.

Reservation.Tools Forwarding

Reservation phone numbers automatically forward caller data to Reservation.Tools for booking.

Works with Any PBX

Integrates with 3CX, Yeastar, FreePBX, Asterisk, Grandstream UCM via webhook, AMI, or SIP WebSocket.

CDR Polling for DIDWW

For providers without webhook support, the system automatically polls the CDR API every 15 seconds.

One-Click Call Back

Operators can dial customers back directly from the call center panel with a single click.

Supported Providers

Works with any PBX system — webhook push or CDR polling.

Generic Webhook

Webhook

Any PBX with HTTP webhook (3CX, Yeastar, FreePBX, Asterisk)

Eagle Software

Webhook

Eagle.bg — Token auth via query parameter

Twilio

Webhook

Twilio numbers with HMAC-SHA1 webhook verification

Aircall

Webhook

Aircall webhook with HMAC-SHA256 signature

Grandstream UCM

AMI

UCM6XXX series — Asterisk Manager Interface (AMI) for real-time events

SIP WebRTC Soft Phone

Soft Phone

Any PBX with WebSocket transport — operators answer in the browser

DIDWW

CDR Poll

DIDWW CDR API polling every 15 seconds

Generic CDR Poll

CDR Poll

A1, Callflow and any system with a REST CDR API

How It Works

Customer Calls

Your PBX sends a webhook notification to Ordering.Tools when a call arrives.

Operator Sees Everything

Instantly: phone number, full order history, saved delivery addresses.

Order Is Taken

Operator selects products and confirms — the order enters the system directly.

Kitchen Gets the Order

The order is visible in KDS, delivery dispatch, and all integrated systems.

Ready to Modernize Your Call Center?

Set up the integration in under 15 minutes and start taking phone orders immediately.