5x more Google reviews — automatically
Stop hoping customers will remember to leave a review. Every completed order triggers a one-tap rating prompt by email or SMS — happy customers go straight to Google, unhappy ones go privately to your inbox.
What is Online Reputation?
It is an automated workflow that runs after every order completes. The customer receives a personalized message in their language asking how the experience was. They tap a single star (1–5). High ratings are routed to your Google Business Profile so they become public reviews. Low ratings open a private form that emails the manager — the negative feedback never goes public, but you find out what to fix.
We built this on top of our existing Google Reviews integration, our SMS routing, and AWS SES email — and added an AI layer (powered by OpenAI) that suggests draft replies for every public review and clusters low-rating comments into topics like food, service, wait time, or atmosphere. Setup takes 5 minutes; the cron worker runs every 5 minutes and sends prompts at the delay you choose.
Why restaurants choose this
Up to 5x more Google reviews
Active push beats passive in-tracker prompts by 3-5x in industry benchmarks. Every order is a chance — never miss one again.
Negative feedback stays private
Low ratings (under your threshold) never see the Google deep-link. They open a private form that goes straight to your inbox so you can respond before frustration becomes a public 1-star.
AI replies in seconds
Click 'Suggest reply' on any feedback. AI drafts a warm, professional response you can copy into Google Business Profile. Saves the manager an hour a day.
Multilingual out of the box
Customer messages render in EN, BG, and EL based on their checkout language. Your venue-specific subject and body templates support all three locales.
How it works
Order completes
Pickup, delivery, or paid dine-in bill — the trigger fires automatically. No staff action needed.
Wait + send
After your configured delay (default 60 minutes), our cron worker sends one personalized message by email, SMS, or WhatsApp — in the customer's language.
Customer taps a star
A single tap on a mobile-first page picks 1–5. No login. No typing. Whole thing takes 5 seconds.
Smart routing
≥ threshold (default 4★) → 302-redirect to your Google Reviews page. < threshold → private 'Tell us more' form, mirrored to admin and notifying you instantly.
Capabilities
Two-stage threshold gate
Configure the cutoff between public Google reviews and private internal feedback. Stays inside Google's 'ask all customers, no incentives' guideline.
- Configurable threshold (1–5★) per venue
- Public link only when rating ≥ threshold
- Private form below threshold goes to admin email + dashboard
- Mirrored to OrderFeedback for trends and audit
Multi-channel delivery
Email, SMS, both, or WhatsApp Business — each venue picks the channel that fits its customers and budget.
- Email via AWS SES (no per-venue setup)
- SMS via your existing routing (Twilio, LinkMobility, GatewayAPI)
- WhatsApp Business via your own Twilio account
- Graceful fallback when a channel is unavailable
AI reply suggestions
Phase 3 layer powered by OpenAI. Generate warm, on-brand reply drafts for every public review — copy directly into Google Business Profile.
- Drafted in the customer's language
- ≤ 80 words, professional tone
- Never offers compensation or names employees
- Display-only — operator copies + posts manually
AI sentiment + topic analysis
Low ratings are auto-bucketed into food, service, wait, price, atmosphere, cleanliness, or other — find patterns across dozens of reviews in seconds instead of reading every one.
- 1–3 topic tags per comment
- Sentiment classifier (positive/mixed/negative)
- Multi-language input
- On-demand, no DB cache — instant
Built for these workflows
QSR with high delivery volume
Hundreds of orders per day means hundreds of chances. Default email channel keeps marginal cost near zero while compounding Google reviews fast.
Fine dining with table-side service
After every paid dine-in bill, send one prompt per Bill (not per round). Combined with our threshold gate, you only ask happy guests for public reviews — exactly what hospitality managers want.
Tourist-area venues with multilingual diners
Customers see the prompt in EN, BG, or EL based on the language they used at checkout. Edit your venue's subject and body for each locale via the admin tabs.
Multi-location chains tracking reputation centrally
Funnel analytics card per venue (sent / rated / 4-5★ / Google clicks last 30 days) gives ops managers a single dashboard to see which locations are converting reviews and which aren't.
Restaurants drowning in negative reviews
Stop the bleed: low ratings don't reach Google anymore. The private form gives you a chance to recover the customer before they post publicly.
Venues outsourcing manager response time
AI reply drafts mean every review gets answered the same day, even when the manager is short on time. Drafts respect tone and never offer compensation.
How automated review acquisition works for restaurants
Restaurants live and die by Google reviews. Diners filter by 4★+ before they ever click. The traditional approach — hoping customers remember to leave a review — wastes the moment they enjoyed your food the most. Automated review acquisition closes that gap by reaching out at the right moment, on the channel they prefer, in their language.
Why a two-stage gate beats a 'rate us' button
A direct link to Google works for everyone — including the angry customer whose order was 20 minutes late. The two-stage gate uses a single internal-rating tap as a triage step. Above your threshold, the customer is invited to share publicly. Below, they get a private form that arrives in your inbox immediately. You learn faster, your Google score stays accurate, and the customer feels heard.
Why per-customer cooldown matters
If you ask the same regular for a review every visit, you both annoy them and risk Google flagging your listing for coordinated review prompting. A 30-day cooldown (configurable per venue) keeps the prompt fresh and stays inside Google's published guideline of 'ask all customers, no incentives'.
Why we layered AI on top
AI doesn't replace the manager's judgement; it removes the writer's-block step. A reply draft in 5 seconds beats no reply for 5 days. Topic clustering reveals patterns — for example, 'wait time' issues recurring on Friday night — that you'd never spot reading reviews one at a time.
Turn satisfied diners into public reviews — automatically
Enable in 5 minutes. Pilot on 3 venues for 2 weeks. Default-off so nothing surprises your customers.