Your restaurant's phone, answered properly
A number that always picks up, a voice menu callers navigate with the keypad, and extensions your team answers on — in the browser, on a desk phone, or on a mobile.
Get StartedWhat it is
A hosted telephone exchange for your venue. A caller dials your number, hears a menu in your own recorded voice, presses a key, and reaches the right person — reservations, orders, or whoever is free. It is a separate service from your Ordering.Tools plan: we set it up, we run it, and it works alongside whichever plan you are on.
What it costs
One-off setup
€200
Monthly
€60
Prices exclude VAT. Not part of any plan — it can be added to any of them, including Free.
Included
- Your own number, answering around the clock
- A voice menu you record yourself, in the voice you choose
- As many extensions as you need — there is no per-seat charge
- Two calls at once. More channels by arrangement
- Outbound minutes, so your team can call guests back
- Setup, configuration and changes handled by us
Why a venue wants one
Nobody hears a busy tone
Two calls can be in progress at the same time, and the menu answers instantly rather than ringing out while everyone is carrying plates.
Callers route themselves
One key for reservations, another for orders. The person who picks up already knows what the call is about.
Your voice, not a robot's
You write the greeting and pick the voice that reads it. Change the wording for a holiday, re-record, done.
Extensions cost nothing extra
Add a post for the bar, the kitchen, the manager, the second floor. You are never charged per seat.
Answer from the admin
An operator with the admin open takes the call in the browser — no handset to buy, no software to install.
It knows your restaurant
The same exchange can hand a caller to the AI voice assistant, which takes the order or the booking on its own.
Who answers what
The menu is yours to shape. A common arrangement looks like this:
Reservations. Rings the host stand and the manager's mobile together — whoever picks up first takes it.
Orders. Rings every operator on shift at once, so three people can be taking three different orders at the same time.
The AI voice assistant, if you use it — it answers questions, takes the order, and books the table without a person.
Anyone who presses nothing, or is calling from an old handset, still reaches a human. A menu that hangs up on a guest is worse than no menu.
How it works in practice
The voice menu
You type what the menu should say and choose a voice to read it. The recording is generated for you and plays on every call.
- Write the greeting in your own words, in your own language
- Pick the voice — listen to it before it goes live
- Re-record whenever the message changes, for a holiday or a closure
- A caller who presses the wrong key hears the menu again instead of being cut off
Extensions and the devices they ring
An extension is a person or a place, not a device. One extension can ring several devices at once, and the first to answer takes the call.
- Unlimited extensions — bar, kitchen, host stand, manager, each branch
- The same extension rings a desk phone, a mobile softphone and a browser tab together
- A device that is busy simply drops out of the ring instead of blocking it
- Passwords are generated, never chosen by hand, and can be rotated at any time
Built into the call centre
The exchange is not a separate world. When a call arrives, the operator's Ordering.Tools screen is where it is answered and where the order is built.
- Answer in the browser — click the handset and talk
- A ringing call shows across the admin, not only on the call-centre screen
- Operators sign in to whichever extension they are working on that shift
- The call and the order it produced sit in the same history
And into the AI voice assistant
If you use the AI voice assistant, the menu can hand callers straight to it — and it can hand them back to a person when the conversation needs one.
- One key on the menu reaches the assistant
- It takes orders and bookings without anyone picking up
- It transfers to a human extension when the caller asks for one
- Out of hours, it can be the only thing that answers
Who it suits
A busy restaurant with one line
The phone rings through service and nobody can reach it. The menu answers, sorts the caller, and rings the person who can actually help.
A venue taking phone orders
Several operators answer the same key at once, so a queue of callers is handled in parallel rather than one at a time.
A restaurant with a reservations desk
Bookings go to the host stand, orders go to the kitchen line, and neither interrupts the other.
A group with several locations
One number for the brand, a menu that offers the branches, and each branch's own extensions behind it.
A phone system built for restaurants
Most restaurant phones are a handset behind the bar. It rings during service, someone gets to it when they can, and the guest who could not get through orders somewhere else. A hosted exchange changes the first minute of that call: it answers immediately, asks the caller what they need, and rings the person who can help — several of them at once if that is what it takes.
A voice menu in your own words
The greeting is yours to write and the voice is yours to choose. There is no studio booking and no audio editing: type the text, listen to it, and it is on the line. When something changes — a holiday, a closure, a new number for deliveries — you re-record it in a minute.
Extensions without a per-seat bill
Add as many extensions as the venue needs. Each one can ring a desk phone, a softphone on a mobile and an operator's browser tab at the same time, and the first person to answer takes the call. A device that is already busy drops out of the ring instead of blocking it.
Part of the same system as your orders
Because the exchange belongs to Ordering.Tools, the call and the order are not separate jobs. An operator answers in the admin and builds the order on the same screen, and the AI voice assistant can be one of the options on the menu — answering, ordering and booking on its own, and passing the caller to a person when the conversation needs one.
Give your phone the same attention as your menu
Tell us about your venue and we will set the exchange up for you.
Get Started