Let Customers Tell You What Goes in the Bag
Cutlery, chopsticks, napkins, delivery instructions — asked once under the cart, in the customer's own language. You decide what appears, and when.
What Are Order Preferences?
Order preferences are the small questions that decide whether an order arrives right: does this customer want cutlery, how many sets, should the courier ring the bell, does the sushi need chopsticks. Today most kitchens guess — and either pack what nobody wanted or forget what somebody needed. Order preferences turn the guess into a question the customer answers in one tap, under the cart, before they pay.
You build the list yourself. Start from a ready-made library — cutlery, chopsticks, straws, packaging, delivery instructions, birthday candles — or write your own from scratch. Each option can be a simple yes/no or come with a quantity picker, and can be limited to the order types where it makes sense. Everything appears in the language the customer is browsing in.
What This Does for Your Business
Fewer Wrong Orders
The packer stops guessing. What the customer asked for is printed on the ticket, shown on the kitchen display and attached to the order in the admin panel — one answer, visible everywhere it matters.
Less Waste
Customers who eat at home usually don't need plastic cutlery. Ask instead of assuming and you stop packing sets that go straight into a drawer — cheaper for you, and a greener bag for them.
Fewer Calls to the Kitchen
"Don't ring the bell, the baby is asleep" belongs in the order, not in a phone call your staff has to take mid-service and remember until the courier leaves.
Set It Once, It Runs Itself
Preferences are venue settings, not per-product work. Add the group once and it applies to every order from then on, across delivery, pickup and dine-in as you choose.
How It Works
Turn It On
Enable order preferences for your venue in the settings. Until you do, nothing changes for your customers.
Pick From the Library
Add a ready-made group — cutlery and napkins, packaging, delivery instructions — already translated into every language your menu speaks. Edit any wording you want to change.
Choose Where It Appears
Limit an option to delivery only, to a product type, or leave it visible everywhere. Options that don't apply simply never show up.
It Arrives With the Order
The customer's answers travel with the order to the kitchen display, the printed ticket, the confirmation emails and the order screen in your admin panel.
What's Included
A Ready-Made Library
You don't start from a blank page. Common groups are prepared, translated and one click away — then fully editable, because your venue is not the average one.
- Cutlery, chopsticks, straws and wet wipes
- Packaging and gift wrapping
- Delivery instructions for the courier
- Birthday candles and other occasion extras
Yes/No or a Quantity
Some questions need only a tick. Others need a number — a table of six doesn't want one set of cutlery. Each option is set up the way it's actually asked.
- Simple on/off options
- Options with a quantity picker and your own limits
- Ticked by default when that's the sensible answer
- Short free-text options for a message on the cake
Shown Only When It Makes Sense
A question the customer can't act on is noise. Every option carries its own rules, so the list stays short and every line on it earns its place.
- Limit to delivery, pickup, dine-in or pre-orders
- Show only above or below a basket value
- Tie an option to a product type — chopsticks only with sushi
- Pre-fill the quantity from what's actually in the cart
In Every Language You Serve
Your menu already speaks your customers' languages. Preferences do the same — every label, in every language, with one-click translation while you edit.
- A tab per language, exactly like your menu items
- One-click translation for the languages you haven't filled in
- The customer sees the language they're browsing in
- Old orders keep reading correctly after you rename an option
Who Uses This
Sushi Bars
Chopsticks appear only when the order actually contains sushi, and the count starts from how many sushi dishes are in the basket.
Delivery Kitchens
"Leave it at the door", "don't ring the bell", "call me when you arrive" — captured at checkout, printed on the ticket the courier takes.
Pizzerias and Burger Shops
Napkins and cutlery for the customers who want them, skipped for the ones eating at home with their own — no more full drawers of unused plastic.
Cafés and Bakeries
Birthday candles, a short message for the cake, separate packaging for a gift — the details that turn an order into an occasion.
Venues Serving Several Languages
The same question, correctly worded for every guest, without a member of staff translating on the phone.
Busy Dine-In Rooms
Extra glasses, ice, a high chair — asked at the table through the QR menu instead of a raised hand and a wait.
Order Preferences for Restaurants
Order preferences are venue-configured options a customer answers at checkout — cutlery, chopsticks, napkins, packaging, and instructions for the courier. They sit under the cart, take one tap, and travel with the order to everyone who has to act on them: the kitchen display, the printed ticket, the confirmation emails and the order screen in the admin panel.
Why Ask Instead of Assume
Packing cutlery into every delivery costs money and produces waste that most customers never use. Forgetting chopsticks with a sushi order costs something harder to recover — a customer who has to eat with a spoon. Asking removes both problems, and it takes the customer a single tap because the question is right there under the basket rather than buried in a free-text note nobody reads in time.
Rules That Keep the List Short
A long list of questions is its own kind of friction. Each option can be limited to the order types it applies to, to a basket value, or to a product type — so chopsticks appear only when the basket contains sushi, and courier instructions appear only on delivery orders. When nothing applies, the block doesn't render at all.
Every Language, Every Order
Labels are translated the same way your menu items are: a tab per language, with one-click translation for the ones you haven't filled in. What the customer picked is stored with the order together with its translations, so an order from months ago still reads correctly after you rename or reword the option.
Stop Guessing What Goes in the Bag
Set up order preferences for your venue and let customers answer for themselves.
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