Order Updates Your Guests Actually Read — on Viber
Reach customers on Viber, the messaging app millions across Bulgaria and the Balkans open every day. Order-status updates arrive from your restaurant's own business name, with no new app for guests to download.
Why Notify Over Viber
A messaging channel your guests already trust, wired into the same order-notification system that runs your email and SMS.
Messages Guests Already Read
Viber is a daily habit for millions of people across Bulgaria and the Balkans. Order updates land in a conversation they already check — not a folder they ignore.
No New App to Install
Your customers keep using the Viber they already have on their phone. Nothing to download, no account to create — updates simply arrive.
Branded Business Messages
Messages are sent from your restaurant's own Viber Business sender name, so guests instantly recognise who is writing to them.
One Notification System
Viber slots into the same per-event notification matrix as email and SMS. Tick Viber on the order events that matter and it fires automatically.
Order-Status Updates
New order, confirmed, ready for pickup, on the way — each status change reaches the guest with the same locale-aware text you already use for SMS.
Cost Advantage Over SMS
Send through your own Viber Business account. Per-message pricing is often lighter than SMS, and Ordering.Tools never adds a markup on Mode A sends.
How It Works
Connect Your Viber Business Account
In Messaging settings, open the Viber card and paste the auth token and sender ID that Viber issued to your business.
Verify the Connection
Click Verify and Ordering.Tools calls Viber to confirm your credentials work before anything goes live.
Pick the Events That Fire
In notification settings, tick Viber on the order events you want guests to receive — the same matrix you use for email and SMS.
Updates Reach Your Guests
From then on, each order status change is delivered over Viber from your brand name, with delivery status recorded in your notification log.
Talk to Guests Where They Already Are
Add Viber to your order notifications and reach customers on the app they open every day.
Get Started