Viva.com (Viva Wallet) Payments for Restaurant Online Ordering
Guests pay for website and QR orders on Viva.com's checkout page — card, Apple Pay, Google Pay and the methods you have switched on. The money goes to your own Viva account, and the kitchen gets the order once it is paid.
What the Viva.com integration does
Viva.com, formerly Viva Wallet, is a payment provider many restaurants already use for card terminals and online payments. Ordering.Tools is your ordering website and QR menu. The integration connects the two: when a guest chooses to pay by card, they go to Viva's Smart Checkout page, pay, and come straight back to their order.
You connect your own Viva merchant account with your own credentials, and payments are made to you under your agreement with Viva. Ordering.Tools checks every payment with Viva before it marks an order paid — and only then sends it to the kitchen, the POS and the guest's inbox.
What changes for your restaurant
The kitchen only cooks paid orders
A card order waits until Viva confirms the payment. Then it lands in the kitchen, the guest gets the confirmation and the POS receives it. No unpaid food leaves the pass.
Wallets guests already use
Apple Pay and Google Pay run on Viva's page. Add a Google Pay merchant ID and Google Pay can appear as a button right on your own checkout, with no redirect.
A payment page that looks like you
Viva's page opens in your brand colour, with the guest's email and name already filled in. Guests recognise where they are and finish faster.
Your terminals stay out of it
Viva sends every payment on your account to one address — including the card terminals on the floor. Ordering.Tools reads which payment source each one came from and acts only on its own online orders.
How to connect Viva.com
Create a payment source in Viva
In your Viva account, create a payment source for online orders and paste in the success and failure addresses shown on the Viva.com card in your admin. Note its 4-digit source code.
Enter your credentials
In Admin → Integrations → Payments → Viva.com, enter your Merchant ID, Client ID and Client Secret. Add the API key if you want refunds from the admin. Tick Demo for a demo account.
Test and register the webhook
Test connection makes a real call to Viva. Fetch or paste the verification key, add the webhook address in Viva and subscribe to the payment created, failed and reversal events.
Activate and take orders
Switch the integration on and tick Apple Pay and Google Pay if your account has them. Guests now see Viva.com as a card option at checkout.
What you get
Viva Smart Checkout
Guests pay on Viva's own hosted page, reached by a full redirect, and return to their order page when they are done.
- Card payments with 3-D Secure handled by Viva
- Other methods enabled on your Viva account on the same page
- Payment page in your brand colour
- The guest's email and name pre-filled
Apple Pay and Google Pay
Each wallet is a separate switch. The checkout picks the right path for the guest's device.
- Apple Pay on Viva's page — also in Chrome, Edge and Firefox on Apple devices
- Google Pay as an in-page button with a Google Pay merchant ID
- Otherwise Google Pay on Viva's page, already selected
- Shown as its own „Apple Pay / Google Pay“ choice at checkout
Confirmation you can rely on
Nothing is marked paid on the browser's word. The return page re-reads the transaction from Viva, and Viva's webhook confirms it as well.
- The order reaches the kitchen only after Viva confirms
- One confirmation email, even when webhook and return arrive together
- A declined card leaves the order open for another try
- A refund or dispute after payment never cancels food already made
Refunds and holds
Handle the money after the order from the same admin, without logging in to Viva for every case.
- Refunds from Admin → Payments, with your Viva API key
- Hold-and-capture for dishes sold by weight, when pre-authorisation is enabled on your Viva account
- Test connection tells you whether refunds are available
- Demo accounts supported for testing before you go live
Where it fits
Already on Viva terminals
Your floor terminals run on Viva. Take online payments into the same merchant account; the terminals keep working exactly as they do.
A Friday delivery rush
Delivery orders are paid before they reach the kitchen. The driver has nothing to collect, and nobody cooks an order that was never paid.
Tourists ordering from the table
Guests scan the QR code, order, and pay with Apple Pay or Google Pay on their own phone.
Steak sold by weight
Hold the top of the range on the guest's card, weigh the steak, and charge what it actually came to.
A group with branches
Branches can use the main restaurant's Viva account if you turn that on, or connect their own. A branch's own account always wins.
A guest changes their mind
Refund the payment from the admin. It shows as refunded, and the order history stays complete.
Viva.com payments for restaurants that sell online
Viva.com (Viva Wallet) is a European payment provider with card terminals and online payments. A restaurant that takes orders on its own website or from QR menus needs those payments tied to the order itself: paid, confirmed, sent to the kitchen. Ordering.Tools does that with Viva's Smart Checkout.
Why Viva's page and not a form on your site
Viva's checkout runs on its own page, not inside a frame on yours. That is how Viva keeps Apple Pay, saved cards and redirect-based local methods working — inside a frame, Viva switches them off. The guest leaves for a moment, pays on a page Viva controls, and lands back on their order.
One account for the floor and the website
Many venues already hold a Viva merchant account for their terminals. Online orders can be paid into the same account through a separate payment source. Viva notifies the platform about every payment on the account, and Ordering.Tools acts only on payments from your online source.
Tested before it goes live
Demo and production are separate Viva systems with separate credentials. Connect a demo account first, place a test order with Viva's test cards, then switch to your production credentials. If the two get mixed up, Test connection says so in plain words instead of a bare error code.
Viva.com integration — questions
Does Ordering.Tools work with Viva.com (Viva Wallet)?
Yes. Ordering.Tools connects to Viva.com Smart Checkout. Guests pay for website and QR menu orders on Viva's page with card, Apple Pay or Google Pay, and the order reaches your kitchen once Viva confirms the payment.
What do I need from Viva to connect?
A Viva merchant account with a payment source for online orders, plus the Merchant ID, Client ID and Client Secret from Viva's API settings. An API key is optional; it enables refunds from the admin and fetching the webhook key with one click.
Does the money go to my own Viva account?
Yes. You connect your own Viva merchant account with your own credentials, so card payments for your orders are made to that account under your agreement with Viva.
Can guests pay with Apple Pay and Google Pay through Viva?
Yes, if they are enabled on your Viva account. Apple Pay runs on Viva's page. Google Pay can run on Viva's page or, with a Google Pay merchant ID, as a button directly on your checkout.
What happens if the guest closes the browser after paying?
The payment still counts. Viva's webhook confirms it independently of the browser, the order moves to the kitchen and the guest gets the confirmation email. If the return and the webhook both arrive, the guest still gets one email.
Will payments from my Viva card terminals get mixed up with online orders?
No. Viva sends every payment on the merchant account to the same webhook. Ordering.Tools checks the payment source of each one and acts only on payments that belong to its own online orders.
Using Viva.com? Take online orders with it.
Your own ordering website and QR menus, paid through your Viva account — orders reach the kitchen once the money is confirmed.
Related features
Other tools restaurants use alongside this one.
Stripe, myPOS, BORICA, Viva.com, DSK Bank, Barsy POS, and cash. When one method fails, customers switch to another -- without losing their order.
Learn moreGuests pay by card inside your checkout. The money lands in your own Stripe account, and the kitchen sees the order only once Stripe confirms the payment.
Learn moreCard, Apple Pay and Google Pay inside your ordering checkout, paid into your own myPOS account. An order goes to the kitchen only after myPOS confirms the money.
Learn moreTake card payments online through the virtual POS terminal from your bank. We prepare the key and the certificate request, the money goes to your bank account, and the kitchen sees only paid orders.
Learn moreTake card, Apple Pay and Google Pay payments for website and QR orders on DSK Bank's secure payment page, straight into your own DSK merchant account. Every payment is checked with the bank before the kitchen starts.
Learn more