Your Restaurant's Loyalty Card in Apple Wallet and Google Wallet
A club card your guests keep on their phone, not in a drawer. Their discount, their cashback balance and your photo — and the card updates itself every time something changes.
What the Wallet loyalty card is
When you give a guest a club card in Ordering.Tools, they get a link by e-mail or SMS. One tap adds the card to Apple Wallet on an iPhone or Google Wallet on Android. There is no app to install and no plastic to print.
The card carries what the guest has with you: a VIP discount from their tier, a cashback balance, or both on the same card. It wears your colours and your photo, and it stays current — when the balance moves, the tier changes or cashback is about to expire, the card on the phone changes too.
Why a card in the phone wallet works
Always with the guest
A plastic card stays at home. The phone does not. The card is in the same place as the guest's boarding passes and tickets, so it is there when the bill comes.
A balance they can see
The cashback balance is the big number on the card. A guest who sees €4.20 waiting for them has a reason to come back and spend it.
A nudge before money expires
Two weeks before cashback expires, the card shows how much and on which day. The guest comes back to use it instead of losing it.
No reprinting, no app
Change a tier, a colour or the photo and the cards on phones follow. You never reprint a card and never ask a guest to download anything.
How it works
Set up the card
Create tiers with a name, a discount and a colour, or switch on cashback, or both. Upload a card photo in Settings → Style → Loyalty card; the crop dialog shows exactly which band Apple Wallet displays.
Issue a card to a guest
Issue the card from the admin. The guest gets an e-mail or SMS, depending on your notification settings, with a link to their card page.
The guest adds it to the wallet
The card page shows the Apple Wallet button on an iPhone and the Google Wallet button on Android. On a computer it shows both, plus a QR code to open the page on the phone.
Staff scan it at the table
A waiter scans the QR code or types the eight characters printed under it. The card's discount goes on the bill — the waiter chooses nothing, the tier decides.
What the card does
Your brand on the card
The card uses your card colour or your brand colour, your logo and a photo you upload. The tier's colour marks the labels, so Gold looks different from Silver without repainting your card.
- Your photo across the card, cropped for each wallet
- Card colour from your settings, with text that stays readable
- Tier name and discount on the front
- On the back: your menu and ordering link, phone, address with a map link
A card that updates itself
A pass in a phone wallet is normally a snapshot. Ours is checked every five minutes. When anything the guest can see has changed, Apple Wallet gets a push and Google Wallet gets the new card.
- Cashback balance on the phone within about five minutes of an order
- New tier, new name or new colours reach cards already saved
- Only changed cards are sent — nothing is pushed for nothing
- A switched-off card shows as void on the phone
Reminder before cashback expires
When cashback is due to expire in the next 14 days, the card shows the amount and the date on the front. The phone tells the guest when the reminder appears.
- The exact amount and the day it expires
- A notification on iPhone when the reminder appears or changes
- One message on Google Wallet per reminder
- No notification when nothing is about to expire
Discount at the table and online
The same card works wherever the guest pays you. Staff apply it to the bill by scanning, and a signed-in guest gets the card's discount in the online checkout without typing a code.
- Scan the QR code or type the 8-character code
- A warning when the card belongs to another venue
- The discount is applied once in the online checkout
- One card for every location of your restaurant group
Where restaurants use it
Regulars at the table
A regular shows the card from the lock screen, the waiter scans it and their 10% is on the bill in seconds. No name to look up, no card left at home.
Cashback that brings guests back
After every paid order the balance on the card goes up. The guest sees the money waiting for them every time they open the wallet.
Saving cashback from expiring
Two weeks before €6 of cashback expires, the guest's phone shows the amount and the date. That is a reason to book lunch this week.
VIP and corporate clients
Give partners and regular corporate guests a Gold or Platinum tier with its own discount. Move them up a tier and their card changes on the phone.
A group with several locations
One card works across the main restaurant and its branches, and the phone can offer it near any of them that has a location set.
Ordering from home
On the back of the card is your menu and ordering link. A guest at home opens the wallet, taps it and orders delivery with their discount applied.
A digital loyalty card for restaurants, in the phone wallet
Plastic loyalty cards get lost and stamp cards stay in other jackets. Most guests already carry boarding passes and event tickets in Apple Wallet or Google Wallet. Putting your restaurant's club card there means it is on the phone the guest already has in hand when the bill arrives, with no app for them to install.
Discount, cashback or both — on one card
Ordering.Tools supports two loyalty models on the same card: a VIP discount by tier and a cashback balance in real money. A guest can hold one or both. The front shows what matters most — the discount, or the balance when the card is cashback only — and the back carries your promo code, programme description, phone and address.
Why a card that updates itself matters
A wallet pass that never changes shows an old balance, and a guest who sees a wrong number stops trusting it. Ordering.Tools checks every saved card every five minutes and sends only the ones that changed: a new balance after an order, a new tier, a new name. Once a day every card is checked again, so a new card colour reaches cards saved months ago.
On the lock screen near your restaurant
Each card carries the locations of your restaurant and its branches, up to ten, with a short line such as your tier's discount. When the guest is nearby, the phone can offer the card on the lock screen. The phone decides when to show it; your part is to set each location's coordinates.
Wallet loyalty cards — questions
Do my guests need to install an app?
No. The card is added to Apple Wallet or Google Wallet, which are already on the phone. The guest opens the link from the e-mail or SMS and taps the button for their phone. That is the whole setup on their side.
Can I put my own photo and colours on the card?
Yes. Upload a photo in Settings → Style → Loyalty card and choose the card colour. Google Wallet shows the whole photo; Apple Wallet shows a band of it, which the crop dialog marks for you. Your logo and the tier colours are added automatically.
How fast does the balance update on the phone?
Within about five minutes. Every five minutes Ordering.Tools checks which cards changed and sends only those: a push to Apple Wallet, an updated card to Google Wallet. Once a day every card is checked again, so nothing stays out of date.
Will guests be reminded before cashback expires?
Yes. When cashback is due to expire within 14 days, the front of the card shows the amount and the date, for example 5.00€ · 31.10. On iPhone the guest gets a notification when the reminder appears; on Google Wallet a message is sent once.
How do staff use the card at the table?
They scan the QR code on the card, or type the eight characters printed under it. The guest's name, tier and discount appear, and the discount goes on the bill. If the card belongs to another venue, the screen says so.
What happens when I switch a guest's card off?
The card on the phone is marked void in Apple Wallet and inactive in Google Wallet, so it can no longer be shown as a valid card. Its discount stops working at the table and in the online checkout.
Put your club card on your guests' phones
Discount, cashback and your photo on Apple Wallet and Google Wallet — a card that keeps itself up to date and reminds guests to come back.
Related features
Other tools restaurants use alongside this one.
Turn one-time diners into regulars with points, tiers, vouchers, and loyalty cards — all built into your ordering flow.
Learn moreCustomers earn a percentage of every order back as real money in their wallet, ready to spend on the next visit. Set it up in 60 seconds, switch it off any time.
Learn moreEvery anonymous order is a missed relationship. Customer accounts let you know who orders, what they love, and how to bring them back.
Learn moreGuests report a problem with their order on your website, in your site's chat or on the phone, with photos. Your team answers in one inbox, and a voucher settles it.
Learn more