Own Delivery Fleet Setup
Enable your own delivery fleet, add drivers, and manage dispatching from the control center.
Enable Own Delivery Fleet
Navigate to Fleet Settings at /admin/delivery/settings. Toggle on "Enable Own Delivery Fleet" to unlock the full delivery fleet section in the sidebar — including the Dispatch dashboard, Drivers list, Analytics, and Fleet Settings.
Once enabled you can also configure:
- Auto-Assign: Let the system automatically pick the best available driver
- SLA Dispatch: Alert dispatchers if an order isn't assigned within N minutes
- Smart Batching: Group nearby orders into a single driver route
The Delivery Fleet sidebar section only appears after you enable Own Delivery Fleet. Navigate directly to /admin/delivery/settings to reach it the first time.
Add Your First Driver
A driver is a user with the Driver role. Go to Drivers (it opens Users filtered to drivers) → Add User, pick the Driver role and fill in the name, the driver's phone number and a password of at least 8 characters. The phone number and this password are what the driver signs in with — there is no PIN and no separate driver login.
On the driver's user page, the Fleet section holds the earning model:
- Per Delivery: Fixed amount per completed delivery
- Per Hour: Hourly rate for shift-based drivers
- Per KM: Rate based on distance driven
Set the rate and save. The driver starts Offline.
Type the phone the way you dial it locally (0898…) or with the country code (+359898…) — it is stored in international form, and the driver can sign in with either. Too many wrong passwords lock the account; clear it with Unlock in the Fleet section of the driver's user page.
Set Driver Status to Online
A driver goes Online from the driver app — Online, Offline or On Break — and shares their location from there. The Drivers list shows each driver's live status.
Only Online drivers with a recent location are offered for dispatch. The system never assigns orders to Offline drivers.
Ask the driver to allow location access when the app asks — a driver with no recent position is skipped by automatic assignment.
Dispatch Orders to Drivers
The Dispatch dashboard at /admin/delivery shows all active delivery orders in two columns:
- Unassigned Orders (left): New delivery orders waiting for a driver. Use the dropdown to pick an available Online driver and assign manually.
- Assigned Orders (right): Orders with drivers assigned, showing driver name and current status (Assigned, Accepted, Picked Up, Delivered).
Click "Auto-Assign All" to let the system automatically match unassigned orders to the best available drivers based on location and availability.
Auto-assign uses the nearest available online driver. For manual control, use the driver dropdown on each order card.
Driver Mobile App
Drivers sign in at the ordinary sign-in screen — the same /admin/login every operator uses — with their phone number and password. The role decides what opens: a driver lands on their own delivery screen and can reach nothing else in the admin.
Once in, drivers can:
- See assigned orders with pickup address and customer details
- Accept or reject assignments
- Mark orders as Picked Up and then Delivered
- Upload a proof-of-delivery photo
- Share their GPS location with the dispatch center
- Message the dispatcher directly
The app works in any mobile browser — no installation required.
Send your drivers the sign-in address (/admin/login on your platform domain) or have them install the Ordering.Tools app. It works on any smartphone, Android or iPhone.
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